Exchange and return
1 Carefully pack the product in the original packaging in a complete set (items supplied as a set must also be returned as a set).
2 Fill out the return form attached to the order.
3 Attach a copy of the cash receipt, indicate the method of return of funds (postal order or transfer to a bank account indicating.
4 Send the parcel by mail to the address: 050042, Republic of Kazakhstan, Almaty, Auezovsky district, 98 Zhandosova str.
5 After sending the parcel, please notify us about it by writing an email to enter@lansrv.ru
Grounds for return and exchange of goods
The Buyer has the right to return the Goods (Return of the Goods is made if the specified Goods were not in use, its consumer properties, factory labels, presentation, etc. are preserved), without giving reasons within 14 (fourteen) calendar days from the date of actual receipt of the Goods directly from the seller or persons representing the Seller.
Decree of the Government of the Russian Federation dated January 19, 1998 No. 55 approved the "List of non-food products of good quality that cannot be returned or exchanged for a similar Product of a different size, shape, style."
This list indicates the impossibility of returning Goods of proper quality with individually determined properties, if such Goods can only be used by the consumer who purchases them.
To return the goods, you must submit a document confirming the fact and conditions of its purchase, as well as fill out an application for the return of goods.
Decree of the Government of the Russian Federation dated January 19, 1998 No. 55 approved the "List of non-food products of good quality that cannot be returned or exchanged for a similar Product of a different size, shape, style."
This list indicates the impossibility of returning Goods of proper quality with individually determined properties, if such Goods can only be used by the consumer who purchases them.
To return the goods, you must submit a document confirming the fact and conditions of its purchase, as well as fill out an application for the return of goods.
Return of the Goods, in case of detection of defects related to non-compliance with the terms of the Order, arising through the fault of the Seller:
If the Goods were transferred to You with partial non-compliance or in violation of the terms of the Order due to the fault of the Seller regarding the assortment, completeness, quantity of the Goods, You have the right to notify the Seller (no later than seven calendar days after receipt) of these violations and demand their elimination.
You also have the right to refuse the goods and return the money paid. In this case, the Goods must be returned to the Seller with the preservation of the original presentation, its consumer properties, seals, factory labels.
To return the goods, you must submit a document confirming the fact and conditions of its purchase.
To make a return, you must fill out an application for the return of goods.
If the Goods were transferred to You with partial non-compliance or in violation of the terms of the Order due to the fault of the Seller regarding the assortment, completeness, quantity of the Goods, You have the right to notify the Seller (no later than seven calendar days after receipt) of these violations and demand their elimination.
You also have the right to refuse the goods and return the money paid. In this case, the Goods must be returned to the Seller with the preservation of the original presentation, its consumer properties, seals, factory labels.
To return the goods, you must submit a document confirming the fact and conditions of its purchase.
To make a return, you must fill out an application for the return of goods.
You can get acquainted with the full version of the law on consumer rights and get expert advice at the link: